PSW (Pakistan Single Window) Registration – Full 2025 Guide

In Pakistan’s growing trade ecosystem, one of the most important digital initiatives introduced in recent years is the Pakistan Single Window (PSW). This system has revolutionised the way businesses handle import, export, and transit operations, allowing them to submit all customs-related documents and data through a single digital platform instead of multiple government portals.

Whether you’re a new importer, exporter, customs agent, or freight forwarder, PSW registration is now mandatory for conducting international trade in Pakistan. This comprehensive 2025 guide explains everything you need to know about the Pakistan Single Window, including what it is, why it’s important, how to register, and how to use it effectively for your business.

What is Pakistan Single Window (PSW)?

The Pakistan Single Window (PSW) is an online digital platform launched by the Government of Pakistan under the Pakistan Customs Wing of the Federal Board of Revenue (FBR). It is designed to simplify and automate the processes of cross-border trade, enabling traders and government agencies to exchange information efficiently.

Instead of visiting multiple departments for import or export approvals, traders can now submit all information electronically through the PSW portal (https://www.psw.gov.pk).

PSW aims to facilitate trade by reducing paperwork, improving transparency, and cutting down the time and cost associated with customs clearance.

The Legal Foundation of PSW

The PSW system was established under the Pakistan Single Window Act, 2021, which provides the legal framework for the implementation and operation of the system.

The Act empowers Pakistan Customs and Pakistan Single Window Company (PSWC) to manage the system and integrate all government departments involved in trade and logistics.

This law also ensures that electronic data submitted through PSW holds the same legal value as paper-based documentation.

Key Objectives of PSW

The PSW initiative was launched with several strategic objectives aimed at modernising Pakistan’s trade infrastructure.

Some of the core goals include:

• Simplifying import and export documentation

• Integrating government departments on a unified platform

• Reducing physical interactions and manual paperwork

• Improving compliance with international trade standards

• Enhancing transparency and reducing clearance time

Why PSW Registration is Important

Before PSW, traders had to submit forms and documents separately to multiple departments such as:

• Pakistan Customs

• State Bank of Pakistan (SBP)

• Department of Plant Protection (DPP)

• Pakistan Standards and Quality Control Authority (PSQCA)

• Ministry of Commerce

This was not only time-consuming but also prone to errors and delays.

With PSW, all these agencies are now integrated into a single system, making the registration process and trade operations faster and more transparent.

If you’re involved in importing, exporting, or customs brokerage, PSW registration is now mandatory to file Goods Declarations (GDs), apply for permits, and access customs clearance services.

Who Should Register for PSW?

PSW registration is mandatory for all businesses and individuals who engage in trade or customs-related activities. The categories include:

• Importers and Exporters

• Customs Agents and Clearing Agents

• Freight Forwarders and Transporters

• Warehouse Operators and Shipping Companies

• Banks involved in trade financing

• Government and regulatory bodies related to trade

Even if you’re a small business or a sole trader, PSW registration is necessary for filing import/export declarations or customs documentation.

PSW Registration Requirements

Before registering on the PSW portal, ensure you have the following documents and information ready:

For Individual (Sole Proprietor)

• CNIC (Computerised National Identity Card)

• Valid mobile number registered with CNIC

• Active email address

• NTN (National Tax Number)

• Updated business address and bank details

For Companies or AOPs

• Company NTN

• Incorporation certificate from SECP

• CNICs of company directors

• Email addresses of authorised representatives

• Company bank account information

• Valid contact number registered in IRIS

For Customs Agents / Brokers

• Valid Customs Agent Licence

• NTN and STRN (if applicable)

• CNIC and contact details of authorised person

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Step-by-Step Guide to Register on Pakistan Single Window (PSW)

Registering on PSW is a simple online process that can be completed in a few minutes. Follow these steps carefully to avoid any errors:

Once registered, you can log in anytime using your credentials to manage your customs operations.

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How to Link PSW Account with FBR and SECP

After registration, businesses need to link their PSW account with FBR and SECP databases to ensure proper verification.

Linking with FBR (for NTN verification)

1. Log in to PSW.

2. Go to Profile → Tax Information.

3. Enter your NTN and click Verify from FBR.

4. Once verified, your business information will automatically populate.

Linking with SECP (for registered companies)

1. Log in to PSW and go to Entity Management.

2. Choose Add Business Entity.

3. Select SECP Verification.

4. Provide your incorporation number and registered email.

5. Click Verify to sync your SECP details.

This linking ensures your PSW profile remains authenticated and ready for trade filings.

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Benefits of Using the PSW Portal

The PSW system offers significant advantages for Pakistan’s trading community.

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Common Issues During Registration and Their Solutions

Sometimes users face challenges while registering on PSW. Here’s how to troubleshoot them:

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How to Use PSW After Registration

After registration and verification, users can log in to perform various functions depending on their role.

For Importers/Exporters

• File Goods Declaration (GD)

• Apply for Import/Export Permits

• Manage Customs Duty Payments

• Track shipment status

For Customs Agents

• File GDs on behalf of clients

• Access cargo information and clearance data

• Manage multiple clients through a single interface

For Freight Forwarders and Shipping Lines

• Manage manifests and cargo data electronically

• Submit documents directly to Customs via PSW

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PSW Integration with Other Departments

One of the key achievements of PSW is its integration with multiple government agencies involved in trade and logistics.

As of 2025, PSW is connected with:

• FBR Pakistan Customs

• State Bank of Pakistan (SBP)

• SECP

• Department of Plant Protection (DPP)

• Pakistan Standards and Quality Control Authority (PSQCA)

• Ministry of Commerce

• Ministry of National Food Security & Research

• Pakistan Railways and Port Authorities

This integration reduces redundancy and allows faster approval and clearance processes.

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PSW Mobile App

To improve accessibility, PSW has also launched a mobile application available on Android and iOS.

With the PSW app, users can:

• View trade transaction history

• Track clearance status

• Receive notifications and alerts

• Manage multiple users from one dashboard

This is particularly useful for logistics and customs agents who need real-time access on the go.

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Fees and Charges for PSW Services

Currently, PSW registration is free of cost. However, there may be charges applicable for specific services like document verification, customs filing, or value-added integrations in the future.

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Security and Data Protection on PSW

Since PSW handles sensitive business data, it has built-in data encryption and multi-factor authentication systems.

Security features include:

• Encrypted communication between users and servers

• Role-based access controls

• Multi-user login verification

• Regular system audits by FBR and PSWC

• Compliance with international cybersecurity standards

Always ensure your PSW account is accessed from secure devices and never share your credentials.

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PSW Helpline and Support

If you face issues during registration or usage, you can contact the PSW support team.

Contact Details:

• Website: www.psw.gov.pk

• Email: support@psw.gov.pk

• Helpline: +92 51 111 111 779

• Office Address: Pakistan Customs House, Karachi

PSW also offers video tutorials and a knowledge base on its website to guide new users step by step.

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Future of Pakistan Single Window

The PSW initiative is a cornerstone of Pakistan’s trade digitalisation strategy. By 2025, PSW aims to connect 74 public and private sector entities, including ports, banks, insurance companies, and government ministries.

Future upgrades include:

• AI-based risk assessment for cargo profiling

• Blockchain-enabled document tracking

• Integration with international single window systems like ASEAN SW and WCO standards

This will place Pakistan among the leading nations in trade facilitation and digital customs innovation.

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Final Thoughts

The Pakistan Single Window (PSW) has transformed how businesses manage international trade in Pakistan. With its single digital interface, traders can now complete import, export, and customs clearance processes without paperwork or delays.

By registering on PSW, businesses gain faster approvals, reduced costs, and improved transparency — key advantages in today’s competitive global market.

If you haven’t registered yet, take the step now by visiting https://www.psw.gov.pk and following the process outlined in this guide.

Embrace digital transformation, simplify compliance, and make your business ready for the future of trade in Pakistan.